Обновление владельца OTRS

Question

У меня возникли проблемы с обновлением владельца, а также с обновлением билетов. Я использую soap api в PHP. Я использую OTRS 3.1.12. я попытался использовать следующий.

$url  = "https://url/otrs/rpc.pl"; // URL for OTRS server 
      $username = "username"; // SOAP username set in sysconfig 
      $password = "password"; // SOAP password set in sysconfig 

     ### Form Fields 

     $new_owner =$_POST['new_owner']; 
     $subject =$_POST['subject']; 
     $text = $_POST['text']; 
     $note_type = $_POST['note_type']; 


     #### Initialize new client session #### 
     $client = new SoapClient(
      null, 
      array(
       'location' => $url, 
       'uri'  => "Core", 
       'trace'  => 1, 
       'login'  => $username, 
       'password' => $password, 
       'style'  => SOAP_RPC, 
       'use'  => SOAP_ENCODED 
      ) 
     ); 

     #### Create a new ticket shell. The function returns the Ticket ID #### 
     $TicketID = $client->__soapCall(
      "Dispatch", array($username, $password, 
       "TicketObject", "TicketCreate", 
       "TicketID",  $ticket_id, 
       "OwnerID",  $new_owner, 
       "UserID",  1, 
      ) 
     ); 

     ##### Create an article with the info. The function returns an Article ID #### 
     $ArticleID = $client->__soapCall("Dispatch", 
      array($username, $password, 
       "TicketObject", "ArticleCreate", 
       "Subject",  $subject, 
       "ContentType", "text/plain; charset=ISO-8859-1", 
       "Body",   $text, 

      ) 
     ); 

Это совершенно неправильно, я знаю. Может ли кто-нибудь помочь?

Answer 1

$URL = 'https://your-url.com/otrs/nph-genericinterface.pl/Webservice/WebserviceName'; //webserviceName is the name of webservice created from admin panel of otrs 
$namespace = 'https://your-url.com/otrs/GenericInterface/actions'; //namespace of soap config 

$username = "username"; //// SOAP username set in sysconfig 
$password = "password"; //// SOAP password set in sysconfig 

// initialize a SoapClient instance 
$SOAPClientInstance = new \SoapClient(null, array(
'location'=> $URL, 
'uri' => $namespace, 
'trace' => 1, 
'login' => $username, 
'password'=> $password, 
'style' => SOAP_RPC, 
'use' => SOAP_ENCODED, 

) 
); 


// set the request parameters as an array of SoapParam instances 
$TicketRequestArray = array(

new \SoapParam('username', 'UserLogin'), //user username 
new \SoapParam('password', "Password"),// user password 
); 

$TicketRequestArray[] = new \SoapParam('123', 'TicketID');// ID of ticket which is to be updated 
$TicketRequestArray[] = new \SoapParam(array(
'State' => 'open', 
'OwnerID' => $new_owner, // you can add which parameters to update 
), 'Ticket'); 
$Action = 'TicketUpdate'; 

$Response = $SOAPClientInstance->__soapCall($Action, 
$TicketRequestArray 
); 

print "<pre>\n"; 
print "Request :\n".htmlspecialchars($SOAPClientInstance->__getLastRequest()) ."\n"; 
print "Response:\n".htmlspecialchars($SOAPClientInstance->__getLastResponse())."\n"; 
print "</pre>";